Privacy policy

First-visit location check

When you first visit, we offer an optional location check to identify your likely delivery sector. Your browser may provide precise coordinates; we use them briefly for this check and do not save them. We do not collect audience location statistics. You can deny access, choose your area manually or keep shopping.

Your device remembers your location choice for 30 days. With permission already granted, a delivery-area result is reused in your browser tab for 30 minutes and may be refreshed on a later page load. This local cache contains no precise coordinates or tracking identifier. Change your choice or stop these checks using Location preferences.

Location checks are paused while online ordering is unavailable.

Optional location and delivery checks

You can enter an address, choose a map pin or request your current location. GPS is used only with your permission and the location preference you chose. You can stop welcome location checks in Location preferences; map-pin and manual-address tools remain available. When connected, Google Maps processes your address search or selected location to resolve an address and calculate a driving route. Its Privacy Policy applies to that processing.

Your selected location stays in this browser tab during shopping. Address quotes expire after 30 minutes and are removed during subsequent delivery checks. Saved addresses are added only when you choose to save them. Confirmed delivery addresses and schedules form part of your order record. You can manage saved addresses and request a personal-data export or deletion review in your account.

Information the store uses

When you sign in, the store receives your site-specific account identifier, email and available display name from ChatGPT. You may provide a contact number, delivery addresses, order notes and support messages. We do not receive your ChatGPT password.

Why we use it

We use these details to maintain your account, process and fulfil orders, respond to questions, handle returns and keep appropriate transaction records. Store administrators can access information needed to manage these activities.

Storage and browser data

Account profiles, baskets, favourites, addresses, orders and support conversations are stored in the store database. Product uploads are stored separately. An anonymous basket and temporary unsaved changes may be held in your browser. Clear browser data to remove device-local information; this does not delete your account records.

Payments and external services

If online payment is enabled, payment details are handled on Stripe’s hosted checkout. We store transaction references and payment status, not card numbers. Facebook Messenger and Google Maps links take you to external services governed by their own privacy policies.

Retention and requests

Records are retained as needed to operate the store, resolve issues and meet applicable record-keeping obligations. To ask about access, corrections or deletion, contact the team through your support inbox. Some transaction records may need to be retained.

Notifications

Order and support updates are available in your account. Automatic email and SMS notifications are not connected at present. We do not subscribe you to marketing messages through this storefront.