Terms of shopping

Delivery maps

Delivery is limited to the four approved sectors and excludes suburbs shown as outside the service area. The complete street address determines eligibility. Requested dates remain subject to store confirmation. Frozen and pickup-only products require collection or enquiry. Use of connected Google Maps features is also subject to the Google Maps terms.

Shopping with Pacific Island Groceries

This storefront is operated for Pacific Island Groceries at 13 Corundum Lane, Truganina VIC 3029. Browse the catalogue, submit an order request and review the store’s response in your account.

Product information and prices

Prices are shown in Australian dollars. The product title and any verified sell-unit details identify the intended product. Some imported titles contain carton notation and require store verification. Entries without a confirmed selling price are marked “Ask for price”.

Product photography may show exact packaging, representative packaging or an illustrative food/item. Labels identify representative and illustrative images. Packaging can change. Check physical labels for ingredients, allergens, dietary suitability and preparation instructions.

Orders and confirmation

Submitting checkout creates an order request, not an automatic guarantee of stock or fulfilment. The store confirms availability, pricing and arrangements before payment. Any proposed substitution or price change needs your agreement. The order timeline records progress.

Payment and fulfilment

Online card payment is available only when connected and offered on your confirmed order. Otherwise, the store arranges payment directly. Follow the confirmed collection or delivery instructions. Do not provide card numbers in notes or support messages.

Accounts and acceptable use

Keep your sign-in secure and provide accurate contact and delivery information. Use the store for genuine shopping and support requests. Do not attempt unauthorised access to other customers’ records or store administration.

Cancellations and returns

Use the cancellation option on eligible unpaid orders or contact the store. Returns and refunds are handled according to the circumstances and applicable consumer guarantees. See our returns information.

Consumer guarantees

Nothing in these terms limits rights or remedies under Australian Consumer Law that cannot be excluded. Contact the store if a product or service does not meet a consumer guarantee.